If the integration has never worked, this might be the cause.įor more info, please see this support article. The Micros system must be licensed for Transaction Services for the integration to work. Restarting the server during the day may cause a brief outage of the customer's POS system! Scheduling the Micros server to reboot nightly may help alleviate issues we've seen dealers configure systems to perform this automatic restart. Sometimes, the Micros database has intermittent problems that can be resolved by simply restarting the main Micros server. Checks appear in Micros, the items and totals are correct, but the checks are closed.Checks appear in Micros, but one or more items doesn't appear on the printouts.Checks appear in Micros, the items are all present, but the totals are incorrect.Checks appear in Micros, but some of the items are missing or incorrect.Checks appear in Micros, but the checks are empty.Orders are received by the server, but no checks appear in Micros.Orders are not received by the server at all (the Event Log does not contain entries showing that orders are received).What happens when orders enter the system? Those may help point you in the right direction. Look in the Windows application event log for errors. Let's start by looking at the situation to see if there are any clues to help figure out what's going on. Are orders not properly processing into your Micros 3700 system? Here are a few things to investigate and try.
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